Shipping policy

Order Processing:

At Furmark Pets, our team works hard to process all orders within one business day after they're placed. Once your order is processed and ready to ship, you’ll receive an email confirmation along with your tracking number.

Shipping Timeframes:

We know how important it is for your order to arrive quickly. For customers in the USA, we offer Free Expedited Shipping, with delivery typically taking 2-5 business days after your order has shipped. For our international customers, shipping usually takes 5-10 business days after dispatch.

To keep you updated on your order, we provide tracking numbers for all shipments. Once your tracking number is available, you’ll receive an email with all the details. You can then track your package and see real-time updates on its progress.

Shipping Regions:

Furmark Pets ships both domestically and internationally. For our US customers, we offer Free Expedited Shipping. For international orders, delivery times vary based on location:

Shipping: Usually 3-7 business days after dispatch.

Our reliable shipping partners (FedEx, UPS, DHL, USPS, etc.) ensure safe and timely delivery. Please double-check your shipping information at checkout to avoid any delivery issues.

Customs and Duties (International Customers):

International customers are responsible for any customs duties, taxes, or fees that may apply to their shipments. Furmark Pets s is not responsible for delays caused by customs procedures.

Order Modifications:

If you need to make changes to your order after it's been placed, please contact our customer support team as soon as possible. While we’ll do our best to accommodate your request, we cannot guarantee changes once the order is processed.

Shipping Delays:

Though we strive to provide accurate delivery times, factors like weather, natural disasters, or carrier delays may occasionally result in unexpected delays. We appreciate your patience and understanding.

Lost or Damaged Shipments:

In the unlikely event that your shipment is lost or damaged, please contact our customer support team. We’ll work with you to resolve the issue and ensure a satisfactory outcome.